Effective Date: 2026-05-21
Sock Monster Privacy Policy
Sock Monster (“Sock Monster,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, mobile app, and related services (collectively, the “Services”).
1) Information We Collect
We may collect information you provide directly to us, including:
- Name
- Email address
- Phone number
- Pickup address
- Unit, access, or entry notes
- Pickup window or preferred time
- Delivery preference
- Special instructions
- Messages or inquiries you send to us
If you contact us through the website or app, we may also collect the content of your message and any information you choose to include.
We may collect limited technical information automatically, such as:
- Device type and browser type
- App or website usage information
- Log and diagnostic information
- Approximate location derived from your device or network settings, if permitted by your device or browser
2) How We Use Information
We use the information we collect to:
- Schedule and manage pickup and delivery requests
- Communicate with you about your order or inquiry
- Provide customer support
- Operate, maintain, and improve our Services
- Troubleshoot technical issues
- Send service-related updates and confirmations
- Comply with legal obligations
3) How We Share Information
We do not sell your personal information.
We may share information only as needed to operate our business and deliver our Services, including with:
- Service providers that help us host, maintain, or support the Services
- Staff members or contractors who need the information to fulfill your request
- Legal or regulatory authorities when required by law or to protect our rights, users, or operations
We only share the minimum information needed for the purpose at hand.
4) Cookies and Similar Technologies
Our website may use cookies or similar technologies to keep the site functioning properly, remember preferences, or understand basic usage patterns. You can usually control cookies through your browser settings.
5) Data Retention
We keep personal information only as long as reasonably necessary for business, customer service, recordkeeping, legal, or operational purposes. When information is no longer needed, we take reasonable steps to delete or anonymize it.
6) Security
We use reasonable administrative, technical, and physical safeguards to help protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7) Your Choices
Depending on your location and the nature of your relationship with us, you may have choices or rights regarding your personal information, including the ability to:
- Review or update your contact information
- Ask us to delete certain information
- Opt out of non-essential communications, where applicable
To make a request, contact us using the information below.
8) Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can review and address it.
9) Third-Party Links
Our Services may link to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
10) Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the revised policy on this page with an updated effective date.
11) Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
- Email: sockmonsterlaundromat@gmail.com
- Website: https://sockmonsterlaundromat.com
Plain-Language Summary
Sock Monster uses the information you give us to handle your pickup and delivery requests, communicate with you, and run the business. We do not sell your personal information, and we only share it when needed to operate the service or follow the law.